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Language Solutions Aotearoa · Interpreting & translation · Health Live
A new website and an operations hub for an interpreting company
Bookings, interpreters, calendars, ACC purchase orders and job sheets lived across inboxes and spreadsheets. We built one hub that pulls it together, plus a new website that brings the enquiries in.
WebsiteCustom softwareAutomation
526
ACC purchase-order emails now read automatically (the old search found 84)
56
Purchase orders matched to bookings on the first run
309
Job sheets matched to the right appointment
15 min
Calendar sync, down from daily
The challenge
- —Hundreds of ACC purchase-order emails had to be matched to bookings by hand.
- —Job sheets arrived by form and had to be paired with the right appointment.
- —An old website that was hard to update and didn’t send enquiries anywhere reliable.
What we did
- ✓A new, fast website, launched October 2026, with enquiry forms that land in the hub.
- ✓An operations hub: bookings, interpreter roster, Outlook calendar sync every 15 minutes, and reconciliation.
- ✓Automatic ACC purchase-order matching by claim number and patient, with a review queue for anything uncertain.
- ✓Privacy first: patient details never leave the hub, and AI is used only where it is safe to.
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